Frequently Asked Questions

Replacement parts for Architectural Mailboxes products are available for purchase online.

If you aren’t sure what you need – just locate the product on our website, and you can click the “Replacement Parts” link at the bottom of the product page to view all available parts for that particular product.

Or simply go to our replacement parts site and follow the prompts. If it is a part that is replaceable, you will find it there.

No. All of our mailboxes are designed to receive mail deliveries without the use of a key – either through a concealed mail slot or a hopper door.

This means that you do not need to give your mail carrier a key to your personal mailbox.

Please have your mailbox model and lock part number handy to help you locate the lock replacement instruction you are seeking. You will find all Architectural Mailboxes product installation instructions here.

If you are unsure about the lock that you have, you are welcome to open a customer support case for assistance.

‘Key blanks’ and ‘pre-cut keys’ are two terms you may see appear more than once throughout our help center articles. We understand that not everyone is familiar with these terms, so we are here to help! The information below will help fill in the details for you on this topic.

Key Blanks

Key blanks are keys that have not been cut with a specific key bitting, which are the ridges you typically see on the blade of a key. It is important to note that not all key blanks are compatible with all locks just because they have not been cut yet. When purchasing key blanks for your Architectural Mailboxes product, please use this helpful article to determine which key blank is right for you.

Pre-Cut Keys

Pre-cut keys or cut keys are keys that have already been cut to fit a specific lock. These keys are typically a bit more expensive to purchase than key blanks because they are ready to use upon receipt. Pre-cut keys are not available for all Architectural Mailboxes models. See the next question below to check if pre-cut keys are right for you.

Pre-cut keys are available for purchase from our authorized retailer, Easy Keys.com.

To purchase your keys, first, identify the code on the front of your mailbox lock, as shown in the image below. Please note that if your lock does not have a code, pre-cut keys are not available.

Visit EasyKeys.com and follow the prompts to find the code you identified on your lock.

Add the desired amount of pre-cut keys to your cart and place your order through the EasyKeys.com website. Once your order is placed, EasyKeys.com will cut and ship your new key(s) to you.

Visit our authorized reseller, Easy Keys, to purchase key blanks, pre-cut keys or replacement locks for Architectural Mailbox products.

If you are having trouble identifying your product – just click on the image below to review our product family images – or Contact Customer Support and we will be happy to assist you.

To obtain extra key blanks, please visit our authorized retailer EasyKeys.com. To determine which model key blank you need, please go to the EasyKeys.com site and follow the prompts.

Once you receive your key blanks from EasyKeys.com, take them along with your original key to a locksmith to have them cut. These keys cannot be cut by the automated machines found at most hardware retailers.

If your mailbox lock has a code on the front, like in the image shown below, you are also able to order pre-cut keys from EasyKeys.com using that code.

To order pre-cut keys, visit EasyKeys.com and use the dropdown lists to find the code you identified on your lock. Add the desired amount of pre-cut keys to your cart and place your order through the EasyKeys.com website. Once your order is placed, EasyKeys.com will cut and ship your new key(s) to you.

Yes – you can paint your mailbox – but it is important to note that painting your mailbox will void the warranty associated with the product.

Our mailboxes are powder coat painted to provide protection, so we do not recommend painting over the powder coat finish.

However, if you do choose to paint your mailbox a different color, wipe the mailbox down with rubbing alcohol to remove any dirt and oil and let the mailbox dry before painting. Use an outdoor paint and a primer before applying coats of paint for optimal results.

To file a warranty claim, please contact Customer Support with your proof of purchase from an authorized retailer (original sales receipt), product model number, and pictures of the issue you are experiencing with your product.

Warranty periods vary by product category.

Thank you so much for your interest in purchasing our products! Architectural Mailboxes products are available at a variety of different hardware stores and online retailers that are ready to help you find the products that are right for you.

Please visit our “Where To Buy” page to view a list of our authorized retailers. You can also click “Where to Buy” when viewing an individual product to see retailer options.

For questions regarding the status of your order – including shipping status – please reach out directly to the retailer where you purchased your Architectural Mailboxes product.

To ensure a quick resolution, please provide the retailer with your proof of purchase and tracking number.

We are sorry you received the wrong product!

For all refunds, exchanges, returns, and cancellations please reach out directly to the retailer where you purchased the items.

To ensure a quick resolution – please provide the retailer with your proof of purchase, tracking number, and photos if applicable.

If you have recently purchased an Architectural Mailbox product from one of our authorized retailers and your product is missing parts, please open a customer support case.

To ensure a quick resolution please provide us with the product model number, your proof of purchase, and photos if applicable.

Once your support case has been received and reviewed, one of our Customer Service Representatives will reach out to you to discuss the resolution.

Yes, all of our mailboxes that are required to be “USPS Approved” are formally reviewed by USPS Engineering and officially approved by the U.S. Postal Service. We pay keen attention to every step of the arduous process to properly design, test and certify our products according to the stringent USPS Specifications and Standards.

It is important to note that there are some mailbox manufacturers who simply stamp their mailboxes “US MAIL – Approved by the US Postmaster General,” but whose mailboxes are not actually approved. This is illegal, unethical and a fraudulent business practice.

When in doubt, contact your local USPS Postmaster and ask them to provide you with the latest list of approved receptacles. You can also find the official approved manufacturer list, published in the May Edition of the USPS Postal Bulletin.

No. All of our mailboxes are designed to receive mail deliveries without the use of a key – either through a concealed mail slot or a hopper door. This means that you do not need to give your mail carrier a key to your personal mailbox.

Mounting hardware is not included with our Post Mount mailboxes because the type of hardware needed is determined by the type of post the mailbox is being mounted to.

Mailbox mounting hardware IS included with all new Architectural Mailboxes posts and 4×4 wood-post adapters.

If you are using an existing post, not made by Architectural Mailboxes – please refer to the mounting hole diameter and pattern associated with your mailbox instructions sheet to determine the hardware you will need for installation.

All Architectural Mailboxes products come with mounting instructions included in the package to assist with setup.

If you have misplaced your installation instructions, you can always locate your product’s instructions by model name or number.

All Architectural Mailboxes posts come with installation instructions included in the package to assist with setup.

If you have misplaced your installation instructions, you can always locate your product’s instructions by model name or number.

You might also be interested in this article that provides guidance regarding the height and proximity to the street for your post-mount mailbox.

Like any consumer product available today, mailboxes also need love and care. We take great pride in producing products that can withstand weather and elements with rigor, however, regular cleaning of your mailbox is a necessary part of mailbox care.

Please follow our Care and Maintenance Instructions for proper procedure. Happy cleaning!

In order to determine which posts and accessories are compatible or needed with your mailbox, please refer to our mailbox and post match code system.

Each mailbox and post are marked with a “Compatible With” letter code. Products with corresponding letters are compatible with each other.

Below is an example from one of the products on the Architectural Mailboxes website. It shows that this post can fit any Architectural Mailboxes with the compatibility codes: A,B,C and D and three (3) recommended and compatible mailboxes options shown at the bottom.

Yes – you can paint your mailbox – but it is important to note that painting your mailbox will void the warranty associated with the product.

Our mailboxes are powder coat painted to provide protection, so we do not recommend painting over the powder coat finish.

However, if you do choose to paint your mailbox a different color, wipe the mailbox down with rubbing alcohol to remove any dirt and oil and let the mailbox dry before painting. Use an outdoor paint and a primer before applying coats of paint for optimal results.

It is required that you contact the local Post Office before installing your post mount mailbox to ensure its correct placement and height at the street.

Generally, post mount mailboxes are installed at a height of 41-45 inches from the road surface to the inside surface of the mailbox where the carrier places the mail. If you have a locking mailbox with a mail slot for the carrier to use for mail – this measurement would be to the lowest edge of mail entry where the carrier places the mail.

The front face of the mailbox must be set back 6-8 inches from the front of the curb or edge of the road as shown in the illustration below.

All Architectural Mailboxes products are proudly designed in the USA, and many are manufactured at our manufacturing facility located in Taylorsville, Mississippi. Our dedicated employees have an average tenure of more than 18 years of service with us – we know mailboxes inside and out and are passionate about the work we do.

Our products are made in the USA as well as in several countries around the world, including India, China and Taiwan. Each product is marked with its country of origin on the packaging. All of our products are produced from high-quality materials and meet or exceed all USPS testing standards.