• Why is pricing not shown on your website?

    Unfortunately, our pricing information is not listed on our website because we do not sell direct. To find retail pricing, please visit one of the many options for our official retailers on the Where to Buy page.

  • How do I install my product?

    We provide full assembly instructions for each of our products. You can find these instructions on each product page of our website.  Please refer to the product(s) you have purchased to download the instructions.

  • Is there a warranty on my product?

    Architectural Mailboxes guarantees their products against defects in workmanship and materials, under normal use and proper assembly, for a period of 1 year from date of purchase. Our complete User Warranty can be found here.

  • Why is mounting hardware not included with my mailbox?

    There are many different possible installation methods and configurations for mailboxes, including onto existing wooden posts, along mounting rails with other mailboxes, inside of masonry columns, or onto optional manufactured posts. Because of the great variety of possible mounting options, it is not feasible for mailbox manufacturers to include hardware for every possible variation. However, the appropriate hardware is included with all the different post and accessory products we make. If you buy one of our posts, it will include the correct hardware to properly and securely mount one of our mailboxes.

  • What is the character limit for lettering?

    For wall mount mailboxes, we offer up to 6, half-inch, vinyl characters. For our post mount mailboxes, we offer up to 8, one and a half inch to three inch, vinyl characters for the front and up to 16, one and a half inch to three inch characters, per side.

  • What colors are available for lettering?

    Our custom lettering is available in Black, White, Metallic Bronze, Metallic Copper, Metallic Gold, Metallic Light Bronze, Metallic Pewter, and Metallic Silver.

  • How do I fix chipped paint on my product?

    If you have a small blemish on your product, contact us to order touch-up paint. We have touch-up paint for almost every powder coat color we offer. To ensure the best adhesion possible, make sure the product is clean and dry, and clean off any residual powder coat chipping. If you want to paint the entire product, we recommend using a primer and a paint designed for outdoor use.

  • What do I need to provide for a warranty issue?

    We guarantee our products against defects in workmanship and materials. If you are experiencing an issue with one of our products, please contact our Customer Experience Department for more assistance. You will need proof of purchase and all details about the issue you are experiencing.

  • Where do I find my invoice and purchase order number?

    You can find this information on your packing slip and shipping label. Here is a labeled example for those of you visual learners!

  • Are key blanks available in-store?

    We use specialty keys not readily available in-store. Please contact our Customer Experience Department to order key blanks that can be cut from your original by any qualified locksmith.

  • Can I return my product(s) directly to Architectural Mailboxes?

    Although Architectural Mailboxes is the manufacturer of your product, we are not the company from which you made your purchase. Because of this we do not have access to your method of payment and we cannot process your refund directly. We can however help assist you with locating the dealer from whom you purchased. Please contact our Customer Experience Department for assistance.

  • How can I protect my product against harsh weather?

    All of our mailboxes are made with materials designed to withstand outdoor exposure. We use galvanized steel, aluminum, stainless steel, and ocasionally UV-resistant plastic. These materials serve well when exposed to the elements. Additionally, all metal parts are pre-treated then powder coated with a material specially formulated for outdoor use. Powder coating is a painting process that creates a chemically cross-linked finish that is very durable and long-lasting, similar to the process used for cars. Despite the steps we take to design our products for outdoor use, improper installation and care can lessen the life span of our products. Please use the following guidelines to give your mailbox a long and happy life:

    • Never install mailboxes or posts in the path of sprinklers. Regular exposure to water can promote corrosion and build up calcium deposits on the surface.
    • Wall mount mailboxes are designed to mount on walls, under roof eaves. While we design all our mailboxes for proper water flow and drainage, direct and driving rain can find it's way into wall mount mailboxes if installed in open areas.
    • Keep your mailbox clean. We suggest wiping it down every season, with a clean cloth and a mild detergent. This removes dirt and dust buildup, which can contain corrosive chemicals that can damage the finish.
    • The powder coated finish can also be cleaned with protective cleaners, such as car wax. We don’t maintain a list of approved cleaners, so please test a small hidden area of your product before using such cleaners to make sure it doesn’t damage the surface.
    • If you want to install your mailbox into a wall or other structure, such as a masonry column, please consult a qualified carpenter or mason. Discuss the potential for water intrusion with your chosen professional and make sure she or he installs the mailbox to prevent water pooling and promote proper water drainage.
  • Can I install your house numbers on my mailbox?

    Although it is possible to attach Architectural Mailboxes' house numbers, we don't recommend it. The use of adhesives or penetrating your mailbox body may damage the product and will void your warranty.

  • How can I customize my monogram or emblem?

    See this website for inspiration!

  • Can I get my mailboxes keyed alike?

    Yes. For certain applications, it makes sense to have all locks use the same key profile. Examples include locking mailboxes used as paperwork drop points on a medical campus, or several key drop points at a car dealership. You can order a set of locks that are all keyed alike. For further instruction on this topic, please contact your Architectural Mailboxes dealer for more information.

  • Can I buy your products directly from you?

    Unfortunately, we do not sell directly to the consumer. Please see our Where To Buy map to find a retail location or online retailer that sells our products near you.

  • Are replacement parts available?

    Yes. We understand that parts get damaged in use from time to time. Our mailboxes are designed for maintainability and we have replacement parts for just about anything you can imagine. Please contact us directly if you need a replacement part.

  • Can I mount my new mailbox to my existing post?

    We've been at this for a long time and we've seen almost every kind of installation under the sun. The majority of installations use a 4x4 wooden post, and we have a great solution for it: the 3-way 4x4 adapter plate. If you have a post made by one of our competitors, our mailbox will fit it if it uses the informal industry standard 4" x 10" bolt pattern. Here is an illustration of our bolt pattern, and every one of our post mount mailboxes uses this pattern. If your existing post uses a different pattern, we recommend attaching your own "DIY" wooden adapter to your existing post, then attaching your mailbox using the 4"x10" pattern. Do not drill new holes into your mailbox or it will promote corrosion and void your warranty.

  • Can your mailboxes be painted?

    Yes, they can be painted, but this will void your warranty. The powder coated surface of most of our products serves well as a painting substrate. To ensure the best adhesion possible, make sure the product is clean and dry, use a primer, and use a paint designed for outdoor use.

  • Are your mailboxes USPS approved?

    Yes, all of our mailboxes that are subject to USPS approval are formally and officially approved. We go through every step of the arduous process to properly design, test and certify our products according to the stringent USPS Standard 7 requirements. It is important to note that there are many mailbox manufacturers who simply stamp their mailboxes "US MAIL - Approved by the US Postmaster General," but whose mailboxes are not actually approved. While this is both illegal and unethical, the USPS enforcement system is insufficient to ensure this activity does not take place. When in doubt, contact your local USPS Postmaster and ask them to provide you with the latest list of approved receptacles.

  • Who are our favorite people in the whole wide world?

    Our customers, of course! Please contact us if you need anything at all.

  • How many keys come with my mailbox?

    All mailboxes manufactured by Architectural Mailboxes come with 2 keys. The only exception to this rule is the Oasis 360 (item number: 6300) and it comes with 4 keys. If additional keys are needed, please see the FAQ question, "Are key blanks available in-store?".


  • How should I care for my mailbox?